To confirm the booking, our payment conditions are:

• Bookings under IDR 1 mio: full payment required in advance - non-refundable

• Bookings over IDR 1 mio: 50% non-refundable deposit required - remaining balance payable on arrival (card / cash / transfer)

Please note, that all payments made in advance are non-refundable under any circumstances, including cancellation, no-show, late arrival or early departure. By paying the deposit/full payment, you accept these booking conditions.

Payments can be made via Wise transfer to our Indonesian bank account or via Revolut. By making a booking, the guest confirms that they have read, understood and agree to these Terms & Conditions.

The price currency displayed on our website may vary depending on the day and applicable exchange rates. All prices are fixed as listed on the Surf & Stay package page at the time of booking and will not change after confirmation.

• Check-in: from 2 PM

• Check-out: until 11 AM

• You are welcome to leave your bags and use our common areas before check-in and after check-out.

• All deposit payments are non-refundable, regardless of the reason for cancellation.
  

  Stay only

• For bookings made through the platforms Booking.com or Airbnb, the cancellation policy of such applies.

• For any direct bookings, in the event of early departure after check-in, 50% of the unused nights, excluding the deposit amount will be refunded in cash with a notice of 24 hours in advance.
  
  

  Surf & Stay packages

• For Surf & Stay package bookings, no refunds will be issued in case of early departure or cancellation during the stay. This also applies if the Surf & Stay package is ended early due to accidents, illness or other personal circumstances not caused by us.

• Ensure you are fit and healthy for all activities you choose to join.

• Follow all safety instructions, house rules and behavior guidelines.

• You are responsible for any injuries, illnesses, damages or losses not caused by our negligence.

• Damage to surfboards, skate equipment or other gear must be paid for by the guest.

1. General Disclaimer

Secret Spot Surf & Stay accepts no liability for injuries, accidents, incidents or death resulting from surfing, water activities, motorbikes or general stay. Surfing and travel in Indonesia carry inherent risks which you voluntarily accept by participating or staying with us.

2. Property & Equipment

We are not liable for lost or damaged personal property (e.g., surfboards, electronics, luggage).
Guests must treat all equipment and facilities with care. Charges apply for damages due to neglect or misuse.

3. Fitness to Participate

By booking, you confirm that you:

• Are physically fit to swim and surf

• Will not be under the influence of alcohol or drugs during activities

• Have no physical condition that may affect your safety

• Are not pregnant or breastfeeding

• Have disclosed relevant medical history or allergies

4. Medical Responsibility

Guests must disclose any medical conditions or allergies prior to arrival.
Participation may be restricted if your condition poses a risk to yourself or others.

It is the guest’s responsibility to:

• Hold a valid visa for your stay in Indonesia

• Have appropriate travel insurance, including coverage for health, accidents, surf activities and vehicle rental

• We strongly recommend having insurance before traveling.

1. Personal Items

We are not responsible for personal belongings that are lost, stolen or damaged during your stay.

2. Room Damages

Guests will be charged the full cost of any room items or property that is damaged, broken or missing due to neglect or misuse.

3. Surfboards & Gear

We are not liable for lost or damaged surfboards, bags or equipment.
We recommend appropriate travel insurance for sports gear.

4. Use of Our Property

Please respect all shared areas, boards and equipment. Guests are financially responsible for damages caused by careless or intentional behavior.

We can help arrange cars, motorbikes, and scooters but we are not the provider. Therefore, we are not responsible for:

• Vehicle quality or safety

• Accidents or injuries

• Damages or breakdowns

• Traffic fines, tickets or police issues

Please inspect the vehicle before renting. Insurance is often not included — we recommend travel insurance that covers vehicle rental.

1. Surf Spot Decisions

Our instructors will assign groups and select surf spots based on safety, tides and ocean conditions.

2. Poor Conditions

Ocean conditions may sometimes be inconsistent or unsuitable.
This may result in all levels surfing together or the cancellation of sessions. These situations are beyond our control and do not qualify for refunds.

3. Line-Up Behavior

Guests must follow surf etiquette and remain close to instructors.
Unsafe or disrespectful behavior may result in exclusion from sessions without refund.

4. Activities, Weather & Refunds

Surf sessions and activities are subject to weather, sea conditions, and safety considerations. If an activity or session cannot be held due to weather conditions or illness of the guest, no refund will be issued.
In case weather conditions do not allow the activity to take place as planned, we will always try our best to reschedule the session during your stay, however rescheduling cannot be guaranteed.

5. Blackout Dates for Surf & Stay packages & Lessons

Please note that no Surf & Stay packages or surf lessons are available during the following periods:
– New Year week
– End of Ramadan (Eid al-Fitr)
– MotoGP event week

During these periods, surf-related activities are not included in any booking and cannot be added or refunded.

We are not liable for cancellations, changes or damages caused by events outside our control, including:

• Natural disasters (earthquakes, floods, volcanoes)

• Wars, riots, terrorism, or political unrest

• Epidemics, pandemics, or health emergencies

• Transportation disruptions or airport closures

• Extreme weather or unsafe ocean conditions

Refunds cannot be provided for situations caused by force majeure.

• No parties or loud noise after 10:00 PM

• Visitors allowed in common areas only

• Smoking is not allowed inside the rooms.

• Respect other guests, staff, and neighbors

• Please keep the space clean and take care of shared areas

We are committed to protecting your privacy. Your personal information is used only for processing your booking and communicating with you. We do not share your information with any third parties without your consent.

Secret Spot Surf & Stay may take photographs or videos during your stay and surf lessons for marketing and promotional purposes. By making a booking with us, you consent to the use of these images. If you do not wish to be photographed or filmed, please inform us prior to your stay and/or lesson.